Hello andrew2406,



Thank you for your message. We would like to clarify that your statement is not entirely accurate in this case. Our decision was based not only on the incorrect address provided, but also on the fact that we always process payouts to players, regardless of the amount, provided the player complies with the terms and conditions of our website.



When registering, you explicitly confirmed twice that you had read and accepted the terms and conditions of our website.



However, you have violated several important sections of these terms:



3.1 The Casino accepts players only from those countries and regions where online gambling is not prohibited by law. It is the player’s sole responsibility to verify the gambling laws and regulations of their jurisdiction before placing bets on the website.



3.3 It is entirely and solely your responsibility to ensure that your participation in the games does not breach any applicable laws. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to adhere to these regulations.



3.5 Players from the following countries and their territories ("Restricted Countries") are not allowed to deposit or play real money games: Albania, Angola, Aruba, Australia, Barbados, Belgium, and others.



9.1 Each player is allowed to create only one (1) personal account.



9.2 Creating multiple accounts may result, at the sole discretion of the Casino, in the termination of all such accounts and cancellation of any payouts. The player must not provide access to their account or allow any third party, including minors, to use the website. Any returns, winnings, or bonuses gained through a duplicate account will be reclaimed by us, and players are required to return any funds withdrawn from such accounts.



9.7 We prohibit the use of Virtual Private Networks (VPNs) to mask your location and/or identity. Any returns, winnings, or bonuses gained by masking your location or identity will be reclaimed by us, and players must return any such funds withdrawn.



These sections clearly outline that using a VPN, accessing the site from restricted countries, and creating multiple accounts are all strictly prohibited. When registering a second account, you did not contact customer support to close your previous account and address the migration issue to New Zealand.



For more detailed information on our rules and policies, you can review them here: Terms & Conditions.



There is no half-truth in this case from our side. We are solely guided by the rules of our website, which are strictly enforced, as confirmed by various reputable resources, including Casino Guru.





Best regards,



Spinbet Team