After your initial withdrawal attempt failed in October 2024 and you were asked do undergo KYC, you didn't take any other actions until March 2025. Is that correct? Can I ask why you waited that long?
About the 'Take a Break' mode. You said that it started on 18 March 2025, but you attempted to access and verify your account only on 26 March 2025. What happened between 18-26 March? Why would the 'Take a Break' mode become active at a time when you didn't do anything with your suspended Spinbet account?

The SpinBet representative claims that you registered your account with an Australian address. Is that correct? They also say you uploaded a proof of address from Australia. In your response to them, you said that you incorrectly entered the address. I would like to know how does one incorrectly enter that they are in Australia if they are in New Zealand? Additionally, how did you mistakenly upload a bill as PoA from Australia if you are in New Zealand and you have nothing to do with Australia? 

Please note that I am not accusing you of anything. These are just some of the things in the story that I find weird and unusual, assuming you are telling us the truth.