how come this possible really, i was shocked reading this. im really sorry op - you are %100 right please dont stop and expose their scam exchange service.
I was considering using them to get xmr but i will not do that.
Thanks for the support.
I can't tell you what to do to get XMR, but you must always remember this:
1. Be careful who you trust. Even if the service is non-KYC, or is supposed to be a DEX, be careful. When you send your funds to a service in order to be exchanged, mixed or whatever, you lose (hopefully temporarily) the custody of the funds. Never forget this.