@CCECash
It sounds like your company is committed to providing good service. You fixed that timeline situation from your previous project to this one.

My question goes in another direction. How long are you willing to continue this service? I see that your domain's validity ends in 2025 (the year you launched the service). One way to show that you want to go as far as possible with this service is to have a long-lasting domain. This doesn't mean that they are more legitimate or that the service will last that long, but it conveys greater trust.



Another tip: never say they are KYC free. Because they are not. If there is a possibility that at some point they will be required by law to request KYC, then they are not KYC free.

Do they want to be KYC free, according to the law? Well, they keep using their rating system, and whenever a transaction is flagged, you simply cancel the process and send the money back. They don't hold, they don't ask for KYC, they don't do anything, they just give it back.

I know that in your terms, in point 3.8.2., you say that you will refund the money if the user does not accept to do the KYC, but with some limits. So, we continue in the same case, it is not free KYC.

For me, being KYC free means never asking the user for any data. So, if you want to be KYC free, just return the money whenever your analysis system flags something.

If you really can't do that, then never say you are "KYC free", at least say "KYC not required". With an "asterisk" for the terms.