You don't see that every day but multiple citizenship aren't unusual. Your VPN usage complicates things and makes it difficult for the casino to know where you were at the moment of playing. If the IP logs don't show you played from New Zealand, the casino won't be able to know it. If you were aware that Australia was a banned territory, why access the casino through an Australian VPN server? It's also possible that you only found out about the restriction after the casino told you. The next thing that doesn't go in your favor is you entering an Australian address and submitting an Australian PoA.   

I am curious what decision CasinoGuru will make and in whose favor the verdict will be.

Dear andrew2406 and SpinBet Casino,

Thank you both for providing comprehensive information regarding this matter. Given its complexity, I will need some additional time to thoroughly review all the details and formulate Casino Guru's official stance.

As a general principle, we do not consider VPN usage a valid reason for the confiscation of a player's winnings, unless it is used to bypass the casino’s geographical restrictions or to exploit country-specific bonuses unfairly. Based on the information provided so far (particularly the references to Australian IP addresses) it appears the situation may be quite the opposite. It seems the player may have accessed the casino via a VPN routed through a restricted country.

However, if geo-blocking is indeed in place, and the site should be inaccessible from Australia, I’m unclear as to how this access was technically possible.



Dear SpinBet Casino,

I would appreciate your clarification on this point, along with any supporting evidence, such as login logs showing corresponding IP addresses. You are welcome to send this information directly to my email address at jakub.m@casino.guru.



Thank you for your cooperation.