Communication with support is via telegram. they send me questions and I send them answers and I don't know what happens next.
You have no choice but to wait although I would also be so pissed off about it after waiting for that long.
The worst thing that happened to crypto is KYC and all this AML bullshit. Any exchange that could have lasted 10 minutes ends up dragging for weeks because someone is trying to prove your source of funds. In whatever you do in the future OP, try as much as possible to use exchanges that don't request for KYC verification. Only opt for those that require KYC if you must.