They just need to wait until the issue was forgotten while they already have the marketing back in forum.
Perhaps some people will forget about it in the future but those who are affected will never forget about it. Although I was still eligible for the last tournament reward while I was banned few dasy before the tournament ended, but I consider it as an incovenience experience especially because I have to lose my rakeback (monthly bonus) less than 24 hours before distribution. The amount is not big compared to the last reward I received from the tournament but bonus is still bonus which is given based on my gambling activity for a whole month.
Yes and that’s the minimal damage to the casino they are willing to take. They know that we will be tired on complaining at some point.
I myself becomes a victim of this unfair exclusion to the bonus
https://bitcointalk.org/index.php?topic=5468782.msg62929040#msg62929040. They consider it as an abused if we are using it as an advantage. In your case, you manage to beat their tournament leaderboard and use the rewards and vip bonus as your way to be on positive PnL.
Casino will just keep doing this as long as players consistently being on positive PnL due to this bonuses.