One month is quite a long period for processing cashouts. Have they told you to wait for one month while they are conducting an investigation? or they are simply withholding the amount without any logical explanation? You have to create a dedicated thread in order to draw more attention to your situation. Don't forget to post links to screenshots (since you are not a Jr member yet to post images directly) where the following pieces of information should be clearly visible:
1.) Deposit proof.
2.) Live chat and email conversations.
3.) Bets placed.

If there is some credibility in your evidence I am sure you will have the support of reputed members here which can lead to some progress in your case.