I am sorry to hear that you have a withdrawal issue. But I also do not think they will send you a private message here. In fact, people do not receive any replies from them. So, there is a high chance they won't send you a private message first. It's been over a year since the platform has had several issues, and your case also proves that they have terrible support. I guess you were contacting them via email, right?

They have already received several negative feedback, and I think they do not care about their reputation anymore. So, they are unlikely to return to the forum and look at those complaints. Still, I would suggest continuing to try to reach them.