I haven't seen their representative address issues here in the forum for a while now.
So site has gone rogue and someone should put a scam warning out there no?
Based on a lot of previous reports, I think we should.
Not addressing issues here in the forum does not really prove anything, there are a number of casinos here in the forum(as far as I know) that do not address complaints posted here.
anyway, as I mentioned before, OP should try posting this on casino.guru and see where it goes.