I’ve been dealing with this since March 31st, and it’s still not resolved.
I got a response from their compliance team — they mentioned AML concerns and something about “linked or associated accounts.” Honestly, I dont know what to do anymore, I have only one account and I dont know what they mean by declaring potentional or associated accounts.
I provided all the info they requested back on April 16th, but haven’t received any meaningful follow-up. This is dragging on way too long, and it’s becoming really frustrating.
Will keep you all updated if anything changes — still hoping for a fair resolution.
It's a worrying trend these days where certain casinos are taking months dealing with player complaints. Rollbit had some KYC issues in the past, but are now taking their sweet time handling complaints which is unprofessional.
Did you use a VPN/proxy by any chance at any point? If you did, there's your answer right there. Whatever the case, Rollbit team needs to improve their complaint resolution speed.
Usage of vpn is indeed not allowed by gambling websites. This is to avoid residents from restricted country like North Korea to access these sites.
I don't think @buik used vpn. Last response he got from rollbit team was about linked accounts. My suspicion is that someone used his information on a different account to do KYC verification or he has an old verified account that he forgot then created a 2nd account not knowing he has an existing account already.