Sincerely speaking from the screenshot I didn't see anything reasonable as complaints over there, again seems you have not captured the previous community with the support rather saying "you should contact them via mail. Well, I may not know how long this has been lingering but you should have first Posted on their Ann thread to drag their attention before creating this accusations, again why did you pass kyc before going further making deposit since casinos are very much sensitive whenever there is a huge winning from their site and they wouldn't be that taking things slightly with you whenever funds is involved.