It still cannot be said to be a violation because there could be several things that might be considered because if I'm not mistaken yesterday there was also a case like this and it was resolved so in the end something like this must be seen from several sides including analysis from the player and the site of course whether the player is violating or there is still an error from the site.
Right. We do not want to accuse anyone without knowing the case carefully. The information was already forwarded to the team, and we are looking into it. We are sorry for any inconvenience.
That is a good thing because it is indeed a response like this that is indeed expected especially for players who are hampered by several things including some obstacles that occur on the site regardless of personal errors or there are some adjustments, everything will reach a good middle point if indeed the player and the site have good communication in solving the problems that occur.
Trust is sometimes a thing that is usually a little difficult especially for new sites but when the developers provide good service including in responding to complaints and supported by the seriousness of the site then I think over time trust will continue to increase and I am quite sure of this because players actually just want to play comfortably without any obstacles that are too big.