What are Fixed Float (and any other exchanges that are scamming customers) doing with the funds they confiscate? They are not supposed to hold them indefinitely, at some stage they should be returned to the customer. It seems they are selectively scamming customers with the explicit aim to steal their crypto.
They hold the money as long as they want. They can make requests for the customers to upload various types of documents and proof until they come to an obstacle that they can't overcome or they refuse to participate in the charade any longer. The exchange will then say that the money will be kept until the user does what is asked of them. There was a case not that long ago where an exchange was caught sending confiscated money to a mixer to obscure its history. That shows clear intent that the idea was never to return it to the rightful owner but keep it for themselves. I can't remember which service it was that did that but I think it was @LoyceV who discovered it.
Who can you complain to if the exchange is registered and regulated by an entity in the Seychelles or the Bahamas?! Good luck with that!
I will like to ask how come you make use of the platform without knowing that all these were not in place in the right place, was this not why we often recommend that people should make research before using a gambling platform for betting.
In addition to this one, having all these checks done still does not guarantee your safety over the use of a gambling casino...
This thread isn't about a casino.