Communication is the key! We want to ensure we know what is happening here, and we do not want to miss anything. Even if we do not post too many times, always be assured that we are checking the community's comments and discussing them with the team. We care about the community feedback, so we are here with two dedicated accounts.
You said it all, what sets a great company apart from a mediocre one is communication and closeness to its customers. I noticed this concern on your part from the beginning, in addition to the readiness to resolve more delicate issues, as some have already mentioned here. Keep it up!