Hi, i have a problem with withdrawing funds on your site. i get the message “withdrawal blocked”. can you help me with this? what is going on? give me my monye back please.
It’s means that you violated the ToS of the casino in most cases or you’re temporary blocked due to KYC verification needed to complete first before you can withdraw.
This casino is still new but they are very active on dealing with issue. I’m sure representatives can give a further explanation on the full extent of your account status.
I only give the most common reason on why your account got blocked withdrawal.
It still cannot be said to be a violation because there could be several things that might be considered because if I'm not mistaken yesterday there was also a case like this and it was resolved so in the end something like this must be seen from several sides including analysis from the player and the site of course whether the player is violating or there is still an error from the site.
I think the important thing in this case is communication because after all, with the livechat feature or other things that support complaints in the end it functions to facilitate communication so that when a problem occurs we cannot immediately blame the casino or blame the offending player because everything must have a middle point where the problem can be resolved where the fault lies.
Yes it is difficult to call this a direct violation because there are many things to consider any problem or controversial situation should be examined from both sides rather than being judged unilaterally. Especially when there is a confusion or problem in an online casino or any digital platform the only way to reach the right conclusion is through information and communication. Live chat or other means of reporting complaints make it much easier to communicate with customers if a problem arises the casino authorities or the player cannot be held solely responsible.