Hello,

Apologies for the delayed reply and the inactivity of our Support in replying to your case.

However, the details I can provide you with are as follows:

The clause of our Terms & Conditions which was breached is the following one:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

Our Sportsbook provider Betby carries out the investigation and gives us general information of the outcome, so I can only share with you the information which they provide us. They informed that they detected multiple suspicious bets of varying nature flagged, which led to the investigation.

We do understand that this is not the outcome you were looking for, but unfortunately the Terms have been breached and this is the end result.