Re: Duelbits scammed 11.5k winnings because I haven't degened enough
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And as always, we are bound by ADR's decision.
And as always, we are bound by ADR's decision.
https://prnt.sc/eaazXMJ_6Vab
This is the evidence they provided, which says I tried to pass liveliness test as two people. I know for a fact this is a lie. I don't think CG is on on this, which indicates to me Duelbits either fabricated evidence or tried to claim I tried to pass the KYC from different IP/devices (which did happen as I remember accessing the link on my phone at work and also on another device besides my PC).
Also, please take a look at the timelime of events. This "evidence" should have came up when I passed KYC for the first time in January, but instead of banning me then, my account was unlocked, I was able to withdraw the balance, and I was even granted VIP status after losing. All this stuff only started happening to me after I started winning on the account. They decided to ban me after they have already passed my KYC and allowing me to play for months. Everything was good when I was losing, and I am sure it would still be if I am still down money on the account.
Though I can't vouch and say with similar degree of confidence I'll say when it come to certain several other casinos, as I barely in touch with Duelbits's staff, I think it is still safe to assume same situation are "enforced" upon them as what enforced upon the staffs of other casinos I am in touch with, namely they are not allowed by their corporate to speak on a record what is not provable, in case the situation got escalated to court room and the same evidence they said they have and/or provide are asked and/or checked by experts.
So, is there a possibility that could explain "the two people" situation? Someone else walking into the room? You're sitting with your roommate durirng liveliness check? Help me understand this by walk me through what you can remember when you perform KYC.