You are the first person to submit a complaint against BetHog on that mediator. You may not get any response from them if they don't notice it properly. However, you may expect further clarification from BetHog team if they involve in it.
Bethog ranking score on AskGamblers will be decreased if they don't response on it. Also, it will mean Bethog don't care about their partners because it's aff link on AskGamblers, so they have deal with them. Lets see. 29 hours left for BetHog Casino to respond
You should give them some time to respond as already mentioned by @Mahdirakib. I think you are already in touch with @little_mouse since he ask you already to DM your username.
You will have best chance to get explanation here because Bethog is active in Bitcointalk than AG that is still new for them.
Can you give us the full conversation with the support screenshot? This will help us to identify how the support handle your case.