Good afternoon!
This morning we received a notification that the verification was completed, after which the user was approved for a refund. However, after receiving the refund, the user deleted the correspondence.
I guess this is the same case as this from scam accusation board:
https://bitcointalk.org/index.php?topic=5541297.0It would be good if you also write there that the case is closed. It often happens that users, after their case is solved, do not leave any update, which can further give the wrong picture.