Hey,
Sorry to hear you’re going through this—unfortunately, you’re not alone. That’s exactly how they operate: hit you with “inactivity fees,” lock your account, ask for endless verification, and then stop replying or keep looping you.

As for closing the account—yep, if you try to close it while it's suspended or under “verification,” they’ll just keep your funds. They use the “account inactivity” thing as an excuse to drain balances, and once they’ve got your crypto, it’s pretty much gone unless serious pressure is applied.

We’re organizing people for legal action and public exposure. If you're in, that’s great—every voice counts.
Feel free to contact freewallet-report@tutanota.com