I made an exchange from TRX to ZEC via Changee (powered by Changelly). All AML/KYC requirements were fulfilled: identity verification, income statements, official contracts with stamps — everything was submitted properly.

After that — complete silence for 6 months. No timeframes, no explanations, and no response from support. They claim the funds are “under review”, yet blockchain activity shows that my funds were already moved to other wallets. So they’re not frozen — they’re clearly being used.

There are many similar complaints online. I’m not the only one affected. More and more evidence shows this is a scam and dealing with this service is dangerous.

Absolutely not recommended. If you’ve had the same experience — speak out. Only together can we stop this.