It's seems quite a bad experiences though, all my years gambling, this is the first time I'm coming across such experience coming from a gambler who has previously played the game. Well if I'm in your shoes I'll try creating a new account and if thesame restrictions occurs it shows that it's not a bug but an intentional decision from the game provider. However maybe  you should try out other interesting casino games, there are several gaming options to pick from including their originals.