It's seems quite a bad experiences though, all my years gambling, this is the first time I'm coming across such experience coming from a gambler who has previously played the game. Well if I'm in your shoes I'll try creating a new account and if thesame restrictions occurs it shows that it's not a bug but an intentional decision from the game provider. However maybe you should try out other interesting casino games, there are several gaming options to pick from including their originals.
As other replies have already mentioned, do not make another account as you might encounter just more problems than when you first started. I think that going here on the forum and sharing your experience is the good step. Someone can share if they have experienced this or not before. If you really want a more direct person, just ask a friend. But making another account of your own? Could be risky.
You're on point, I realized I went a bit off with my statement, but the essence of creating another account is for the purpose of checking to see if that's a general problem or not, and if it's not you could request that your old account be terminated. Coming across your replies I realized that it's better off to rely on the customer service than trying to figure out or strategize your own troubleshooting procedure. Well thanks for the heads up. I stand to be corrected because no man is an island of knowledge.