THANK YOU GUYS FOR HELP ! I STILL DIDN'T GET MY MONEY BACK ITS NOT A BIG DEAL FOR ME ITS ONLY 200$ , IT WOULD BE NICE IF I GOT IT BUT ITS OKAY . I TRIED TO CONTACT SUPPORT BUT ONLY THE BOT RESPONDING . AND WHEN THEY ASK FOR THE TRANSACTION HASH THEY SAY ITS NOT FOUND , AND YEAH IT IS WHAT IT IS.
Can understand the frustation regarding bot, all exchange use these bots nowadays and honestly sometime it's annoying.
But as I've seen from the tx, the money seem to not go anywhere, because usually when exchange receive money, they send it to hot wallet after a while.
So it could be that they really don't have access to the money. But since it's not a big deal, I guess chasing this will only waste time so I hope you can recoup your loss later.