It's great to see how Bitcointalk plays a positive role in situations like this.
The open discussion, transparency, and involvement of community members help ensure that both users and platforms are held accountable.
The platform should consider providing a proactive notice before withdrawals, such as: "KYC may be required for withdrawals over X ETH," to reduce misunderstandings. just a piece of advice
Actually it would be good if its that been shown on the withdrawal page on which there's a small text about in regarding about KYC if ever a certain gambler do hit up such threshold.
But i do believe that all of these things are included or being that shown on terms and conditions? If it is then that particular gambler had just missed it out and immediately making up some complaints
about this. Majority of us doesnt have that behavior on reading up TOS first and ended up on realizing that they had just that missed out such information.