That is not true. As with all operators, we have to take steps to protect ourselves from people who try and scam us.
If you are not scamming, your withdrawal will be instant.
Sorry, but I find it too harsh to immediately judge without investigating something first, as if those who have problems are immediately labeled as scammers.
Although maybe what you said was leading to confidence in the team and the site but I don't think something like this can be responded directly by saying that someone is cheating because they have a problem.
If it's proven to be a scam then that's great but if it's not and there's some misunderstanding it could be a problem because of a little mistake from the provider without investigating first and immediately judging which could affect the site in terms of trust.