Hello do you know that evo also have an ANN thread here on the forum? https://bitcointalk.org/index.php?topic=5513640.0  you can always lay your complain in that thread and draw the attention of their rep

Or you can contact their representative directly by sending him/her forum PM. MJ.evo

You can’t conclude a casino is a scam when you have not given them chance to explain their self most times site support system can be annoying because of bot responses.