I did try to get info from their support and the experience was awful but it seems that it eventually worked since i got email from FJ today

Dear ...

We would like to inform you that the Jacktoken team will be making an official announcement next week in our Telegram channel regarding the planned date and time for the token launch.
We kindly encourage you to stay tuned and keep an eye on the channel to ensure you receive the latest updates and important information as soon as it becomes available.

Thank you for your continued support.


Best regards,
FortuneJack Team