Most time I don't take such as this claims serious since they failed to establish their case with an evidence to show what and where the fault is from sometimes, most of the newbies just failed to comply with a casino simple rule and wanting to make everything work they way, when there is issues with deposits the first contact should be support agents and whatever you get as feedback from there we can now establish the next step, not just calling a platform as outright scam simply because you as a gambler have problems with them.