Yeah… it’s honestly super frustrating to wait this long without a proper resolution. I just wanted to try their site, thinking it was solid and legit. I never tried to exploit the system or get any unfair advantage — I didn’t even use any bonuses or shady stuff like that, it's just not worth it for me.
The amount that’s stuck is a lot for me — maybe nothing for them, but for me, it’s big. I have never got banned anywhere else, and I still have full access to my Rollbit account, so I really hoped this situation could be resolved somehow.
But I’m slowly losing hope and really don’t know what else to do at this point…
I hate to be the bearer of bad news but... I asked around several casinos [not just betpanda and BC] and ask for their insight on how sportsbook decision works, and uhh... sadly I think this is it. There is no other thing to do. Sportsbook division on gambling platforms [the one I asked] have their own risk assessment team, I believe it come from their own too instead of the platform itself. The call to forfeit was made by the team [namely the provider] and the casino [in this case, Rollbit] can't overrule it.