Unfortunately, you will hardly be able to find a solution to your problem, because on this site the support team doesn't seem to care much about quickly solving people's problems. If you have been following the site for years and saw what started happening a year ago, then you would have already realized that using this site is a high risk.

Although their support team is very useless, I still recommend that you contact them regularly. Maybe you will have some luck and they will solve your problem. But don't create high expectations and don't deposit money on this site again. Withdraw everything you can, but withdraw it in Bitcoin.