To be honest, I have never had any problems with the system myself and I am familiar with similar systems from other platforms such as exchanges.
I understand that some people would be totally fine with such a system, but many including me aren't and the constant complaints pretty much prove that. They are losing gamblers because of these issues to be frank.
I have faced other issues too(Withdrawal etc) while playing here, but they were all minor issues though this is a major one. Wonder if they will ever learn in this case.