But I don't see any address linking to your account as yours is a casino representative account. Not sure how it would be resolved at this point.
That is probably why the recovery team asked them sent the email from their official email so it can act as proof of ownership but it will take time, and they might be analyzing the IP logs as well to not miss any detail before unlocking the account.
This made me curious to ask a question, is it time to make staking an address as mandatory procedure as a part of registration here on bitcointalk?