[...]
4. Kindly retell us the story here, but this time with UID, so we can understand which one is what, if you don't mind?
Okay, so here's an explanation. I created one account with bc.game. Logged me out while I was capturing KYC documents (because I normally don't play before completing KYC for reasons similar to this one). When I tried to log in into the account, I've used Google Sign On button to log in, which automatically created another one. Keep in mind that first one was never used. At some point I've uploaded documents and got verified. Started deposits and playing.
When I scored big, my account was initially "withdrawal frozen" state, which means I could play (I did not). Live chat requested from me to provide KYC documents yet again even though I was verified and gave me Sumsub link, which I followed and tried uploading documents, it said "Information was already being used to verify another account" or something like that [...]
This is the only account so far I know which has not been used at any point. My MO is never play on any casino prior doing KYC.
edit: keep in mind that before account going frozen and after kyc i had successful withdrawals
4. Sorry, but telling my story all over again doesn't do nothing. I've told it like 10 times already and I am pretty damn sure I never used that account.[...]
Actually, telling me the story all over again, that specific part I quoted above, with UID this time, might be helpful for me to understand and advance with the case. I have all the UID in my hand, yes, and I'll give the conclusion I get from my talk with my contact and crosschecking data, as well as address the other matter in your post, after you help me understand the timeline and narrative, with UID.
This is me crosschecking their narrative and yours. If you could help me with above request, it will be very much appreciated.
The problem and the reason with repeating above story all over again with UID would be hard. Reason for that being that the technical error that happened above could be replicated other way around, and knowing which account is which I can't say for a fact.
What I can say for a fact that:
- I used ONLY ONE account on the platform, with NO INTENTION of abusing any of their systems. Never player nor deposited on second account.
- I've asked multiple times to be provided with the evidence that appears everyone else can see other than me and my legal team.
Please now, based on the facts you're presented with, give your conclusion and feel free to show the evidence, as I have given you written consent for sharing that data. I can't help but notice that your post is slowly insinuating that I have used that second account, which in fact I have not.