Okay, so here's an explanation. I created one account with bc.game. Logged me out while I was capturing KYC documents (because I normally don't play before completing KYC for reasons similar to this one). When I tried to log in into the account, I've used Google Sign On button to log in, which automatically created another one. Keep in mind that first one was never used. At some point I've uploaded documents and got verified. Started deposits and playing.
When I scored big, my account was initially "withdrawal frozen" state, which means I could play (I did not). Live chat requested from me to provide KYC documents yet again even though I was verified and gave me Sumsub link, which I followed and tried uploading documents, it said "Information was already being used to verify another account" or something like that [...]
This is the only account so far I know which has not been used at any point. My MO is never play on any casino prior doing KYC.
edit: keep in mind that before account going frozen and after kyc i had successful withdrawals
Okay, let me try to simplify it to the point I wanted to know as your narrative above is very confusing with language barrier and tangled timeline and accounts.
The one I marked in red, is it "Luckywalker69" or "35733412"? The one I marked in blue, is it "Luckywalker69" or UID 35733412? Or other UID? It should be easy, the one you edit the username to LuckyWalker69 [BC assign series of random characters during sign up, that player can edit later] is it the one you sign up manually or use Google log in?
I'm out and grab my dinner. If you still wish me to be out of your case, just say so and find someone else with contacts on BC who are willing to share their evidences. If you're still want me to deliver my findings with that final element I seek, then I'll better see that answer in this thread when I returned tomorrow.
Okay, let answer it to you and see the reason why I cannot say you specifically.
35865086 - Luckywalker69
35733412 - random username
And now, this is going to prove my point
is it the one you sign up manually or use Google log in?
I simply cannot say which one was created using Google SSO and which one manually. Either way, the bug I explained above works two-ways.
Video showing the bug working other way around -
https://youtu.be/7VgPU9VVsMU?si=XreRudliWwzeBsh8In reality, I've used my phone number later to login to the account I've actively used.
Other account was never touched. What I am trying to explain to you (and what I now see, based on the video Spyds provided me) is that the 35733412 was created prior my active account - LuckyWalker69. Which one is created how, I don't have a single clue. I know for a fact that both share same e-mail address, and the actual difference is one was created with Google SSO and other one with Manual.
Either way, I should NOT have been able to register two accounts sharing same e-mail (which should be unique identifier), which is the issue I'm trying to point all along.
I'd appreciate the assistance if you can handle what I am trying to explain, if not you are free to do pursue other cases.