There are instances where your funds could be frozen indefinitely until they complete their investigation and/or you pass the needed KYC and AML procedures. They mention in their terms that transactions suspected of being related to 'illegal activities' can be frozen.
But it's not clear what activities are illegal and who determines that they are.
Mate, just a random question: how will the service check if the person who is exchanging the amount is using legal money or illegal money? In such a way, I think exchange can ask sources of funds with rigit proofs. This kind of thing already happened to me a month ago. I was using Binance Exchange to receive my funds. After a week or two, I received a notification that we will suspend or ban your exchange account if you don't provide your fund source with proof, and this notification occurred on my account for two times. At the first time, I provided all the details they asked me, and the pop-up notification was removed instantly after report submission.
After a week, I again faced the same problem, and at that time, Exchange asked me for more details, and I provided them with rigid proofs, and after that, I did not face any this kinda problem in my account till now. But I am not sure about how CCE.Cash will handle suspicious transactions. It will be the best thing if we are indicated by the service in such a way at initial, like how can any case be resolved by the service? And this thing will add up to service users' knowledge.