The verification time window is 3 days and the user can refuse to pass the procedure; in this case, the user will be offered a refund.
@CCE.Cash
Does this apply to all cases? If I decide at any time that I don't want to complete KYC, will I receive a refund, or are there cases where I must complete KYC? You must explain these cases in detail, including sending the coins to legal authorities, not keeping them.
There are instances where your funds could be frozen indefinitely until they complete their investigation and/or you pass the needed KYC and AML procedures. They mention in their terms that transactions suspected of being related to '
illegal activities' can be frozen.
But it's not clear what activities are illegal and who determines that they are.
I recently managed to get interesting information from the AML officer of the exchange.
The AML officer also does not have information about the reasons for the "illegality" of the coins. The AML officer is obliged to conduct the compliance procedure and request data from his AML provider, which will indicate the contact details of the government agency that transmitted the information.
Then the AML officer will communicate with a representative of the government agency, and very often does not receive an answer within the specified time. Then the coins must be unblocked. Or the government agency responds, and the exchange transfers the coins to the specified address.