This is usually a painful thing to go through.

If you can, reach out to the team on Telegram. They have a vibrant and growing community on telegram. And the admins there are quick to respond. Send them a message. I don't know if anything will change, but there's no harm in trying. At least I've seen Greg Banham respond to people's questions in the Telegram group.

I hope this gets resolved through some stroke of luck.