The case of customer support has been something that the bc.game casino really need to look into again because this is what almost gave them a bad reputation before on their stay in the community and I think it's starting to resurface because how would customer support which is supposed to be active 24/7 not be online for 4 days, it's not good at all from their end.
Haven't been a part of Bc games cassino community for over a year now, I think if there is anything that have raised several concerns are the issues of slow support response, which is why most gamblers results into dropping their cases here on the ANN thread, so for sure there is need to.look into that.
Although, although I have being gambling on Bc.game for long now and I haven't, encountered any issue that requires me to reach out to support, so I can't really tell how their work, or if their are bots or humans, but none the less, as u advice the complainant he should include all details necessary in his comment to make it easy for the bc game rep here on bitcointalk pick it up easily to help him out with that issue.