Betbolt, complaint on CasinoGuru has been posted. Very sad we have to go this way.
9 days of withdrawal blocked, zero response in livechat and email, and you promising to give updates and then not giving them. Very poor behaviour from a book if you want to build a serious reputation.
The representative already promised you on pushing your case to the team. You just need more patience on handling your issue because they are still new.
There’s some concerns from newbie users but representative is actively handling all of them to push your cases.
I honestly don’t experience inconvenience on this casino but of course we have different way on playing in the casino. I suggest to keep asking for updates here since the representative can make your case a priority to the team.