I guess, the best way that I have in mind right now is to wait for Alphakilo to confirm the TG channel and for OP to reach there. I can try to dive and find a contact through support and/or email if TG is a dead-end, but I don't think me trying to reach them will yield a better outcome, given the rep already aware of the matter.
The OP can check their telegram.
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https://t.me/+8IgVMMIajhU2ZTdkAs I have mentioned, Greg and the other team members are always available to help and that is to their discretion.
- The support team email as found on their telegram
support@bethog.comI don't know if this issue has already been resolved since it has been a couple of days since I visited here and the OP hasn't made any updates yet.