Guys,

Thank you for understanding the situation. I appreciate that the community understands that there might be some problems. Yes, I am doing my job. I do not have access to users' profiles, so I am unable to check anything. All I am doing is forwarding the information to the relevant team and asking them to resolve it asap. But I did not received any update from the team regarding the cases.

I am continuously pushing the team to come with a resolution.
Regards!