They've been asking me for six months to provide other accounts. I've been telling them for six months that I've never used other accounts. I only have one account. I filed a complaint against them at Casino Guru. At first they responded, saying they would send evidence. Then they stopped responding. And the complaint was closed as unresolved. They don't respond here on the forum either. What else should I do?
6 months? Damn! That is a long time and it basically implies that you are not going to get your money regardless of whether you really have multiple accounts or not. They should have been more transparent with their findings though.
For example, they could have shared the names of the other accounts that you possessed with you in order to clear any confusion.