Anyone who continues to use this site does so at their own risk. They should not expect the site to solve any of their problems if they contact support. So I wonder if it is really worth continuing to use a site with this behavior. I have seen some people saying that the site is gradually returning to normal, but until they have active and quick support to solve people's problems, I honestly would not recommend people to use this site.
And I wonder when they will talk about KYC, because if they say that people need to go through KYC to withdraw, then many people will lose everything they have on this site, because they will have difficulty going through KYC and support will never respond to them and solve the problem.