Its permanent blocked or you can recovery later? May I know reason behind your wife OKX exchange account got blocked? I have longer time not using OKX any more after my main account as for resubmit KYC again although have verified it before by submit Document ID and take selfie. Almost all exchanges have no protection for users, when your account blocked all fund seized and can't withdraw yet until success verifying back document or push them by asking our problem and how to solve it...
I still don't know the real reason for the blockage. The support is referred to the violation of the rules, but it does not specifically indicate which point of the rules was violated. Accordingly, it is impossible to eliminate the reason for the blocking, since it is not known what actions need to be performed to unlock the account.