i had a smooth experience too, for a while.. withdrawals had gone smooth, telegram vip manager was amazing, but then i got a big win on their house plinko game, instantly my account was locked from raining tipping or withdrawals. They asked for more kyc information so i sent info for advanced kyc an a week and a half later they completely locked my account down. no email no messages from support not a word. i messaged live support and all of a sudden they are claiming i had multiple accounts which just wasn’t true . they couldn’t send me proof or explanation or evidence to support their claim. but even with all that aside.. their policies regarding kyc submission just feels wrong. i’ve yet to run into another platform that will NOT allow you to kyc before you deposit, only available upon request.. this makes no sense other than they are trying to collect as many deposits from players before having the choice to cut them off and lock them out whenever they hit big .