Hello community!
Once again, we want to clear our position regarding KYC. We have cleared our position at the beginning of this thread and answered this to user Solosanz.
No KYC needed for registration and withdrawals, unless fraud or abuse is suspected. I think this is a standard rule in the casino industry.
Also, we posted this earlier today.
Thank you, Khaled.
Let us clarify what we mean by "No KYC."
You may have seen casinos that require players to complete KYC verification regardless of the withdrawal amount. On those platforms, KYC is mandatory. At Xyes.com, we do not require KYC verification for regular players. However, we reserve the right to request KYC from accounts involved in suspicious or arbitrage activities.
Our Terms of Service (TOS) clearly state this. Some members are referring to the ANN banner, where we mentioned "No KYC." Please note that providing detailed explanations in banner highlights is not feasible.
Since the ANN banner created the confusion, we updated our ANN banner.
As for players who have been complaining in this thread, we are working on your case, and the support has already informed you about it. We would ask you to be patient and stay with us for an update.