How a company presents itself is important but not as important as customers’ feedback when evaluating the reputation of the service.
That's why, a customer's feedback about a service or a platform is very essential, and that is the reason why every business treats its customers with so much care and makes sure that the customers are satisfied, because their business and its growth is dependent on that.
So, @khaled0111 is right, customer feedback is more important for a business than its own representation.
Yes you are right and I agree with you. Basically every business especially trust and money based business needs feedback from neutral users who are not endorsed by the company. I think negative feedback and positive feedback can be good for the company. And for a casino company like BetHog friendly service to users when contacting customer service is very important. I have found a casino that responds to questions or complaints for more than 30 minutes and I think that is very bad. A good casino has responsive customer service. Because there are some situations where customers need customer service regarding topup, withdrawal or problems in the game itself. And I think BetHog is one of the platforms with the best and most responsive customer service so far.