Based on
https://bitcointalk.org/index.php?topic=4619534.540And their official message in this forum
"
Hey everyone, Polina here. I understand that a lot of time has passed since our last update, but I finally have some news to share.
Yesterday we have received a legal opinion on the situation. They gave us the green light on issuing refunds to all our hanging KYC cases.
This applies to all ouf our KYC clients who wish not to sumbit their IDs for verification. From now on, such cases will be issued a refund minus the network fee and the addresses they have used to make the deposits from will be blacklisted on ChangeNOW.
You can read the entire statement along with our future plans here: https://medium.com/@changenow_io/changenow-updates-verification-cases-and-future-plans-cf04a2863168.Users have right to refuse kyc , but i requested many times from them to refund and they said "no" .
I think we need to gain more attention here to bring back their marketing manager and make her responsible for this !
You never submitted KYC?
I submitted kyc and sent all source of funds documents to them , but when they accept to refund to people who doesn't even do that ! It means they surely will refund to me as well !
Im super new here , can you guys do me a favor and help me with this ?
Need to bring a representative from changenow here